Refund policy
Return & Refund Policy
Return Window
We accept returns within 7 calendar days of delivery (as confirmed by carrier tracking). Items sent back after 7 days from delivery will not be accepted.
Item Condition & Eligibility
To be eligible for a return, items must be:
Unused, unopened, and in their original, sealed packaging.
Complete with all contents, inserts, and original materials intact.
Opened or partially used supplies, clearance items, and custom orders are final sale and non-returnable.
Restocking Fees & Return Shipping
Return Shipping: The customer is fully responsible for all return shipping costs. We strongly recommend using a trackable shipping service, as we are not responsible for returned items lost or damaged in transit. Original shipping fees are non-refundable.
Restocking Fee: A 20% restocking fee may be deducted from your final refund amount for all authorized returns.
How to Initiate a Return
Contact us at info@thepennysleever.com within 7 days of delivery with your order number and reason for return to request a Return Authorization.
Unauthorized returns sent back without prior approval will be rejected and returned to sender at the buyer's expense.
Once received and inspected, approved refunds will be credited to your original payment method, minus the 20% restocking fee and initial shipping costs, within 7 business days.
